Frequently Asked Questions

Q: How much does it cost if my item doesn’t sell?
A: There is absolutely no charge if your item does not sell.

Q: Where do I drop off my consignment items for sale?
A: Consignment items are received by APPOINTMENT ONLY. Please call 512.244.2800 to schedule an appointment.

Q: If my item doesn’t sell, what is the next step?
A: If your item doesn’t sell you can pick it up within two weeks of the auction close, or we can donate your item to charity.

Q: Can I set a reserve or minimum selling price for my item?
A: Yes, however eBay adds an additional fee and bidding activity is often reduced as a result.

Q: How long does it take for me to receive my check.
A: It generally takes around four weeks from the date you bring us the item. Sometimes it can be longer if the winning bidder delays payment. In rare cases, winning bidders fail to pay for an item. In this situation, we would cancel the transaction and relist your item.

Q: I have a kayak that I would like to sell. Do you auction off really large items?
A: Yes we do. We offer local pickup for your very large items such as motorcycles, furniture, kayaks and more!

Q: How long does eSold^® list my item for sale on eBay?
A: We usually list most items for 7 days. However we can list items for one, three and ten days as well.

Q: If I win an eSold^® auction, can I come pick up my item from the store?
A: YES!  We encourage local pickup as it saves on shipping fees for you and packaging time for us!