We accept the following forms of payment:

Credit Card - VISA, Mastercard, American Express, Discover

PayPal - Please note that payments made by eCheck will have to clear before items are shipped. This could take 3-5 business days.

All Texas residents will be charged state sales tax at the time of checkout.

Payment must be received within 7 days of the close of auction. If payment isn't received within 7 days, the auction will be revoked and subsequently re-listed. In addition a Non-Paying Bidder alert will be filed.

Shipping costs for all orders are based on a flat rate. All orders are shipped via UPS Ground or USPS unless otherwise noted in the item description. It is up to the shipper to decide which shipment method to use. Tracking information is automatically emailed when the item is shipped. USPS tracking information can be found on eBay by going to your auction and clicking on "View Order Details". UPS tracking information is emailed from UPS WorldShip. Be sure to check your Junk folder should you not receive notification within 72 hours of payment being received and cleared.

If shipping UPS Ground, PLEASE provide us with a physical street address, as UPS will not deliver to P.O. Boxes
Winning buyer is responsible for shipping charges unless otherwise noted. eSold, Inc. reserves the right to to choose carrier based on shipping method selected at time of payment.

Combined shipping is done at the sellers discretion. If you purchase more than one item from us, they may arrive in separate packages. Please note this in our store policy and bid accordingly. Please ask all questions early as auctions closing on the weekend or after store hours may not be answered prior to auction close.

Returns are accepted on the following conditions:

• The product is covered by our eSold Guarantee (Read the listing and see the guarantee policy details above)
• No returns are accepted and no refunds processed after 30 calendar days of payment.
• All returns must have prior authorization. Contact us for return instructions via phone at 512.244.2800.
• Unless instructed otherwise, all returns must be repackaged as originally shipped including all accessories/manuals/software.
• Customer pays for all return shipping costs unless otherwise agreed upon.
• Returns due to customer errors/issues such as ordered wrong item, changed mind, etc. are assessed a restocking fee.
• Please include documentation including your eBay name, the eBay item number and include correspondence emails or other notes explaining the reason(s) for the return. Failure to do so can result in a delay in processing the refund.
• Some defective items are not worth returning, or should be kept to compare to replacements - inquire before returning items.
• Refunds are processed only after returns are received and tested (if applicable).
• Shipping costs are non-refundable.

SUPPORT: eSold, Inc does not provide technical support for products. We are happy to answer a question or two when able, but we are unable to provide extensive support to diagnose your issue or optimize your performance. For detailed assistance with products, we recommend that buyers contact the manufacturer or acquire local support at their own expense.

NO MANUFACTURER WARRANTY: Buyers assume there is NO MANUFACTURER'S WARRANTY unless specifically explained in the listing's product description. If there is a time-sensitive manufacturer's warranty, it is the buyer's responsibility to acquire and exercise their warranty rights via the manufacturer, not via eSold, Inc. In general, our Dell branded products do not come with any Dell warranty. If buyer contacts Dell, they will not recognize any warranty related to any products sold by eSold, Inc. However, product warranties for many of our products are available through squaretrade.com after purchase. Look for the Square Trade logo at the bottom of the auction.

Please feel free to contact us at:
(512) 244-2800

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