SUPPORT: eSold, Inc does not provide technical support for products. We are happy to answer a question or two when able, but we are unable to provide extensive support to diagnose your issue or optimize your performance. For detailed assistance with products, we recommend that buyers contact the manufacturer or acquire local support at their own expense.

FEEDBACK POLICY: Our eBay Feedback system is automated, and will leave positive feedback within 12 hours after receiving your positive feedback. Before leaving negative or neutral feedback, we strongly suggest you contact us with your issue and we will do our best to make you a satisfied customer. We offer some of the best customer service on eBay, please read our feedback and bid/buy with confidence!

NO MANUFACTURER WARRANTY: Buyers assume there is NO MANUFACTURER'S WARRANTY unless specifically explained in the listing's product description. If there is a time-sensitive manufacturer's warranty, it is the buyer's responsibility to acquire and exercise their warranty rights via the manufacturer, not via eSold, Inc. In general, our Dell branded products do not come with any Dell warranty. If buyer contacts Dell, they will not recognize any warranty related to any products sold by eSold, Inc. However, product warranties for many of our products are available through squaretrade.com after purchase.  Look for the Square Trade logo at the bottom of the auction.

Shipping Policy:

Shipping costs for all orders are based on a flat rate. All orders are shipped via UPS Ground or USPS unless otherwise noted in the item description. It is up to the shipper to decide which shipment method to use. Tracking information is automatically emailed when the item is shipped. USPS tracking information can be found on eBay by going to your auction and clicking on "View Order Details".  UPS tracking information is emailed from UPS WorldShip. Be sure to check your Junk folder should you not receive notification within 72 hours of payment being received and cleared.

***PLEASE NOTE***

WE CURRENTLY SHIP ONLY TO THE CONTINENTAL LOWER 48 UNITED STATES UNLESS OTHERWISE NOTED IN THE AUCTION. If shipping UPS Ground, PLEASE provide us with a physical street address, as UPS will not deliver to P.O. Boxes
Winning bidder is responsible for shipping charges. eSold, Inc. reserves the right to to choose carrier based on shipping method selected at time of payment.

Combined shipping is done at the sellers discretion. If you purchase more than one item from us, they may arrive in separate packages. Please note this in our store policy and bid accordingly. Please ask all questions early as auctions closing on the weekend or after store hours may not be answered prior to auction close.

eSold, Inc. takes great pride and wants to insure that all packages arrive SAFELY and are packaged CAREFULLY. We include the costs of packaging within the flat rate shipping fee.

Return Policy:

Returns are accepted on the following conditions:

• The product is covered by our eSold Guarantee
• No returns are accepted and no refunds processed after 30 calendar days of payment.
• All returns must have prior authorization. Contact us for return instructions via phone at 512.244.2800.
• Unless instructed otherwise, all returns must be repackaged as originally shipped including all accessories/manuals/software.
• Customer pays for all return shipping costs unless otherwise agreed upon.
• Returns due to customer errors/issues such as ordered wrong item, changed mind, etc. are assessed a restocking fee.
• Please include documentation including your name, the item description and include correspondence emails or other notes explaining the reason(s) for the return. Failure to do so can result in a delay in processing the refund.
• Some defective items are not worth returning, or should be kept to compare to replacements - inquire before returning items.
• Refunds are processed only after returns are received and tested (if applicable).
• Shipping costs are non-refundable.

Privacy Notice:

This privacy notice discloses the privacy practices for (www.esoldusa.com). This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1.   What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

2.   What choices are available to you regarding the use of your data.

3.   How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
  If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 512-244-2800 or via email, info@esoldusa.com.

Legal Notice:

eSold has used its best efforts to inspect the item(s) for sale and create descriptions and furnish photographs that fairly and adequately depict the type, condition and image of the goods at the time of sale. eSold makes no express or implied warranties or representations regarding the condition or suitability of the goods and to the extent allowed by law, specifically disclaims any express or implied warranties, including but not limited to any warranty of merchantability or fitness for purpose.

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